ePro: From Chaos to Control

When people talk about modern B2B uniform ordering today, it is quick to forget that online procurement platforms weren’t always the standard procedure. ePro has been around for a long time and its impact on the workwear industry goes back nearly two decades. One of our customers recently shared a story that perfectly captures how a digital ordering system can completely change the way a business operates.

Back in 2006, managing uniform orders was mostly manual. Customers placed orders by phone. They chased deliveries. They checked prices. They asked about artwork and logo placements. For our customer, this meant their mobile number never stopped ringing. Clients would call from morning to evening with constant updates, corrections and questions. It created an endless loop of admin that made it almost impossible to focus on growing the business.

Then soon, ePro entered the picture.

Even in its early version, ePro simplified the entire ordering process. Instead of relying on phone calls and spreadsheets, customers could log in, view their products, submit orders and check their own information. Pricing was easier for sales teams to manage. The whole experience became more organised and more transparent.

As they gradually trained their customers to use ePro for every order, something started to happen. The constant noise began to fade. The mobile rang less. Questions like “where is my order” or “what is the price for this item” almost completely disappeared. Artwork mistakes and confusion around logos became rare because customers had the correct information at their fingertips. What used to consume entire days turned into a smooth, automated workflow.

And the most important result was time.

With their day no longer dominated by phone calls and admin tasks, they finally had the freedom to focus on new customers. They had space to build relationships, improve their service and put energy into strategic areas of the business. The increase in efficiency translated directly into growth. For them, ePro was not just another platform. It was a genuine turning point.

This story is one we hear often. ePro has been used by workwear companies for years and continues to be one of the most trusted B2B uniform ordering systems in the industry. Whether a business has tens of customers or thousands of staff members ordering uniforms, the goal remains the same. Reduce complexity. Save time. Give businesses control over their ordering process.

As the industry keeps evolving, the need for simple, reliable and efficient ordering platforms only grows. ePro continues to support businesses that want less admin, fewer mistakes, fewer phone calls and more time to focus on what actually drives growth, and they support us with important development ideas which in turn benefit them.